UCX
Comprehensive Customer Communication Platform
Integrate WhatsApp, SMS, Email & VoIP under one roof. Automate workflows, manage tickets, and delight customers with real-time notifications and advanced reporting.
Advanced Telephony
- Click-to-Dial & Phonebooks
- Live Extension Monitoring
- Multi-Line Management
Customer Management
- Detailed Profiles & Custom Fields
- Media Attachments & Notes
- Integrated CRM History
Messaging & Bulk Outreach
- Email, SMS & WhatsApp
- Bulk Messaging Campaigns
- Real-Time Notifications
Ticket & Job Management
- Automated Ticket Assignment
- Job Cards & Audit Trails
- Automated Workflows
Reminders & Calendar
- Recurring Reminders
- Multi-Channel Alerts
- Event Scheduling
Reporting & Dashboards
- Live Dashboards
- Custom Reports
- Advanced Search & filters
